Contact Details
Expert
Kartini Sisingamaraja — Indonesian Migration Expert
Office
Menara Rajawali
Jl. Mega Kuningan Lot 5.1
Jakarta 12950, Indonesia
(serviced office)
Jl. Mega Kuningan Lot 5.1
Jakarta 12950, Indonesia
(serviced office)
What This Contact Is For
This contact page is for questions about an existing application submitted through our service. You can also use this channel to:
- Resolve document or photo issues flagged during our review process
- Ask general questions about Indonesia eVisa requirements and eligibility
This contact is not for checking the status of applications submitted directly through evisa.imigrasi.go.id. Direct portal users must contact Indonesian immigration directly.
Before You Contact Us
Please try these quick self-service options first:
Check the FAQ first
Our FAQ section covers the most common questions about eligibility, fees, processing time, and documents.
Check application status
If you applied through the official portal, check your status at evisa.imigrasi.go.id using your Application ID and passport number.
Check your spam folder
Approval emails are sometimes filtered. Check your spam folder before assuming the application failed.
Office Location